Refund policy

Returns

Because Purova products are food, we can't accept returns of opened packs or exchanges for a change of mind.

If something is wrong with your order

If your order arrives damaged, incorrect or past its best-before date, email hello@getpurova.in or WhatsApp +91 96016 00946 within 48 hours of delivery. Please include your order number and clear photos of the product and packaging. Once we confirm the issue, we'll send a replacement or refund you, whichever you prefer.

Refunds

Prepaid orders: refunded to the original payment method within 5–7 working days of approval.

Cash on Delivery orders: refunded by UPI or bank transfer to an account you share with us, within 5–7 working days of approval.

Cancellations

You can cancel an order any time before it ships by contacting us. Once an order has shipped, it can't be cancelled.

Grievances

We acknowledge every complaint within 48 hours and resolve it within one month of receipt. Grievance contact:  hello@getpurova.in · +91 96016 00946. Support hours: 10:30 A.M. - 5:00 P.M.

Seller: RVS Enterprises Private Limited · GSTIN 24AAQCR3177E1Z7